Frequently Asked Questions (FAQs)

CORTINAS – USA

1. What products does CORTINAS offer?

CORTINAS offers premium everyday clothing for men and women, including jeans, pants, and t-shirts. Our collections focus on comfort, quality, and modern, versatile style for daily wear.

2. Where is CORTINAS based?

CORTINAS is proudly based in the United States, and we primarily serve customers across the USA.

3. Do you ship within the USA?

Yes, we currently ship across the United States. We aim to provide fast, reliable, and secure delivery to all our customers.

4. How long does shipping take?

Orders are usually processed within 1–2 business days.
Standard shipping typically takes 3–7 business days, depending on your location and carrier conditions.

5. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number and a link to track your package in real time.

6. What is your return policy?

We accept returns within 14 days of delivery. To be eligible for a return:

  • Items must be unworn and unused

  • Items must be in original condition and packaging

For return instructions, please contact our support team before sending anything back.

7. Do you offer exchanges?

Yes! If you need a different size or style, we’re happy to help with an exchange. Simply contact our customer support team and we’ll guide you through the process.

8. What if I receive a damaged or incorrect item?

We’re sorry if that happens! If your order arrives damaged or incorrect, please contact us immediately with:

  • Your order number

  • A clear photo of the issue

We will resolve the problem as quickly as possible.

9. What payment methods do you accept?

We accept all major secure payment methods, including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Secure Payments

All transactions are encrypted and secure.

10. How do I choose the right size?

Each product page includes a size guide to help you find the perfect fit. If you are between sizes, we usually recommend choosing the larger size for a more comfortable fit.

11. Are your clothes true to size?

Yes, most of our clothing fits true to size. However, fits may vary slightly depending on the style and cut. Always check the size guide on the product page for best results.

12. Can I cancel or change my order after placing it?

If your order has not yet been shipped, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.
Once an order is shipped, changes or cancellations are no longer possible.

13. Do you restock sold-out items?

Yes, we regularly restock popular items. You can sign up for restock notifications on the product page to be notified when an item is back in stock.

14. How can I contact CORTINAS customer support?

You can reach our support team at:

📩 Email: gabrielleelysecortinas5@gmail.com
⏰ Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)

15. Why choose CORTINAS?

  • USA-based brand

  • High-quality everyday clothing for men & women

  • Comfortable, modern, and versatile designs

  • Reliable shipping and customer service

  • Fair pricing with a focus on quality